Leasehold Service Charge actual details

What should I do if I do not agree with the service charges?

If for any reason you believe that we have miscalculated your service charge, or charged you for a service you have not received you can contact us to investigate. You should continue to pay
your service charges in the meantime. To ensure that we understand the nature of your query we ask that you send it to us in writing. This can either be by email to or by post to:

Home Ownership Team
Welwyn Hatfield Borough Council
White Lion House, Town Centre,
Hatfield AL10 0JL

We always aim to respond to all queries within 10 working days. Depending on the nature of your query this may not always be possible. Where a query is complex or covers a number of items it
may take longer than 10 days to respond to you, in which case we will inform of the likely timescales for responding and keep you informed of the progress of your query.