Support if you are at risk of becoming homeless

Housing Advice Appointments

We can give free and confidential advice if you have a housing problem, are homeless or are threatened with homelessness.

We will work with you to find a solution:

  • arrange an appointment with you
  • ask you questions about your circumstances and look at any documents you have
  • explore your options
  • offer advice
  • draft a plan of actions needed called a 'housing plan'

The more information you can give us about your situation the sooner we will be able to help.


What to bring to your appointment

You should bring proof of:

  • immigration status (a passport or other document that shows you have the right to live in the UK)
  • why you have to leave your home (for example, eviction notice)

If possible, it would also be helpful to bring proof of:

  • income if you are losing your home for financial reasons (for example, bank statements, wage slips, proof of benefits)
  • children (for example, child benefit or tax credit letter and birth certificates)
  • pregnancy (a letter from your doctor or midwife)

Contact the Housing Needs Team

Contact us for help with homelessness, to arrange a Housing Advice Appointment or apply for the Rent Deposit Scheme.

Address: Council Offices
The Campus
Welwyn Garden City

Telephone: 01707 357 613