Rent arrears policy
10.1 We are committed to operating a successful rent collection service.
10.2 Officers will monitor arrears cases every week, identify the source of arrears and take action as appropriate and in accordance with the Rent Arrears Recovery Procedure.
10.3 The Team Leader will monitor performance weekly, reviewing targets and actions regularly to ensure compliance with policy and procedures and that there is a consistent approach to arrears recovery.
10.4 We will regularly review our policy, procedures and correspondence.