Subscribe to garden waste collection

There is an annual charge for garden waste (brown bin) collections in Welwyn Hatfield.

If you haven't signed up before our payment lines will be open on Monday 26 February to set up a Direct Debit or make a one off payment. Alternatively, you can set up your direct debit or pay online by credit or debit card.

If you subscribed to the service last year you will receive an email or letter with a Customer Account Number that is unique to you. If you haven’t received this information by Monday 26 February, please contact us.

Confirming your payment

Once you have paid or set up your Direct Debit, you will get an email or letter confirming your payment.

Your property will be added to our database so that collection crews will know which bins to empty.

Existing Direct Debits

You do not need to set up another Direct Debit if you set one up last year.

Your next payment will be taken in March on the date you selected. Your bin will then be collected for the next 12 months.

We will contact you to advise you of your payment date by email.

Cancelling your Direct Debit

You have the right to cancel your direct debit under the Direct Debit guarantee.

Cancel your direct debit through your bank. We are unable to cancel your direct debit for you.

Changing the date of your Direct Debit

Once set up, your direct debit will be taken each year in March. However, you can choose or change the date payment is taken.

Please contact us if you need to change the date your payment will be taken.

Failed Direct Debit payments

We will not attempt to take your Direct Debit payment again if it fails the first time. If your payment does fail, your Direct Debit will be cancelled.

If your Direct Debit payment fails and you would like to continue receiving the service you can request a new garden waste collection.