Subscribe to garden waste collection

There is an annual charge for garden waste (brown bin) collections in Welwyn Hatfield.

If you haven't signed up before, our payment lines will be open on Wednesday 18 February to set up a Direct Debit or make a one-off payment.

If you subscribed to the service last year you will receive an email or letter with a Customer Account Number that is unique to you. 

If you haven’t received this information by Monday 3 March please contact us on 01707 357000.

Confirming your payment

Once you have paid or set up your Direct Debit, you will get an email or letter confirming your payment.

Your property will be added to our database so that collection crews will know which bins to empty.

Existing Direct Debits (set up prior to the 2026/2027 service year)

You do not need to set up another Direct Debit if you have set one up previously.

Your next payment will be taken in March on the date you selected (1, 8, 15 or 22 March). Your bin will then be collected for the next 12 months.

We will contact you to advise you of your payment date and cost for the year.

Cancelling your Direct Debit

You have the right to cancel your direct debit under the Direct Debit guarantee.

Cancel your direct debit through your bank. We are unable to cancel your direct debit for you.

Please also contact us to let us know that you would like to cancel the service

Changing the date of your Direct Debit

Direct debits set up from February 2026 will be taken each year on 1 March. Existing direct debits can no longer be amended to a date other than 1 March.

Failed Direct Debit payments

If you have a direct debit set up and it fails, it will be cancelled and we will not attempt to take it again.

If you would like to continue receiving the service you can request a new garden waste subscription either online or by calling us on 01707 357000.