Subscribe to garden waste collection

Bin stickers

We no longer send out bin stickers. Our contractor uses their in-cab system to identify households who have signed up to the service. We believe this is also more environmentally friendly than printing thousands of stickers every year.

Sharing bins

You can share a bin between neighbours. The bin can only be allocated to one address.

Rented properties

Tenants

If you are a tenant living in a rented property and your landlord has not already subscribed you can subscribe to the garden waste collection service. Bins are assigned to the property, not to occupants.

Landlords

If you are a Landlord or a managing agent you can subscribe to the garden waste collection service for multiple properties.

Separate payments are required for each address and a separate reference will be allocated. Please note this is a change to previous years.

You can contact us to subscribe or for more information.

If you live in a flat

If you already have a brown bin, you can pay for a subscription. The subscription has to be assigned to only one address, so you will need to agree this with your neighbours.

Concessionary rates

Concessionary rates are not available.

Assisted Collections

If you subscribe to the garden waste service and you already recieve our assisted collection, this will not change and you will continue to receive your service as usual.

Missed bins:

If your bin is missed, please report it to us within two working days. We will return for missed bins which are presented correctly and in accordance with our guidelines.

Contaminated bins

We cannot empty bins if they contain the wrong items.

If your bin is contaminated, you can:

• Carefully sort through the bin to remove what should not be in there (if you are able) and we will collect it on your next scheduled collection day.
• Or contact us and we can arrange to empty your bin within 10 working days (for a charge of £15.54).

Contaminated waste will be disposed of and not recycled.

Collections in bad weather

Collections may be disrupted due to bad weather, such as snow. We will make every effort to return for any delayed bin collections, however waste collections may be cancelled on some occasions. There will be no refunds in these instances.