Subscribe to garden waste collection

Garden waste collection frequently asked questions

Can I have more than one brown bin?

Yes, you can pay £65 for a second bin.

 

I have paid for my first bin and have decided I want a second bin - what do I do?

Please call us on 01707 357 000 to arrange your second brown bin subscription.

 

Can I sign up part way through the year?

Yes, you can sign up to the service throughout the year. However, you will still pay the full charge.

 

Can I share a bin with neighbours?

Yes, you can share a bin between neighbours. However, the bin can only be allocated to one address.

 

I live in a rented property, can I still subscribe?

Yes, you or your landlord can subscribe to the service, although please bear in mind that the bin/s are assigned to the property not the occupant/s.

 

I am a landlord/managing agent; can I pay for more than one property at once?

Yes, for further guidance, please call us on 01707 357 000.

 

Can I subscribe to the service if I live in a flat?

If you already have a brown bin, you can pay for a subscription. Please note, the subscription has to be assigned to only one address, so you will need to agree this with your neighbours.

 

Are concessionary rates available?

Concessionary rates are not available. Charging different amounts would complicate the service administration, making it more costly and time consuming to run. Keeping to just one pricing level means we have been able to introduce a lower charge for all.

 

What if I receive an Assisted Collection?

If you subscribe to the garden waste service and you are already on the council's assisted collection, this will not change and you will continue to receive your service as usual.

 

What happens if my bin gets missed?

If your bin is missed, please report it to us within two working days. We will return for missed bins which are presented correctly and in accordance with our guidelines.

 

What happens if my brown bin is not collected because it is contaminated?

We cannot empty bins if they contain the wrong items. If your bin is contaminated, you can:

  • If you are able to, carefully sort through the bin to remove what shouldn't be in there. This way we'll be able to collect your bin on your next scheduled collection day.

  • Contact us and we can arrange to empty your bin within 10 working days for a charge of £15.54. However, because the waste is contaminated, it may be disposed of.

 

What happens to my collection during bad weather?

Collections may be disrupted due to adverse weather, such as snow. We will make every effort to return for any delayed bin collections; however waste collections may be cancelled on some occasions. There will be no refunds in these instances.

 

Is the garden waste collection service compulsory?

No, you don't have to subscribe to the service. Only those properties that have chosen to subscribe will have their garden waste collected. If you do not wish to use the service, you will be responsible for ensuring that your garden waste is managed and disposed of correctly. You can do this by taking your garden waste to your local Household Waste and Recycling Centre or composting at home.

 

Why has the fee increased?

This is the first time since 2017 we’ve increased the annual subscription for garden waste. This decision has not been made lightly but like many councils we’re facing rising costs due to inflation and the ongoing impact of COVID-19. Our priority is to meet local needs and we have successfully protected our frontline services for the coming year whilst remaining one of the cheapest in Hertfordshire.