Tenant handbook - community services

We are committed to making your neighbourhood a clean, safe and attractive environment for you to live in.

We welcome your assistance with this and actively support residents who want to take a more active role in their community in tenant groups or as a Neighbourhood Champion.

Please contact the Resident Involvement Team for more information on getting involved by calling 01707 357 796 or emailing residentinvolvement@welhat.gov.uk.

We visit our estates regularly to check for littering and fly-tipping, dog mess, graffiti, vandalism, abandoned vehicles and illegal parking.

During our visits we also check the grounds surrounding the blocks of flats that we manage to ensure these areas are being maintained in accordance with the standards we set and report any issues that may need attention or are a health and safety issue.

A thorough inspection of all our blocks of flats is carried out at least every six months.

Communal areas

Everyone is responsible for keeping communal areas clear of personal items and rubbish.

Communal areas are spaces everyone has access to and can include:

• entrance halls
• corridors
• under stairwells
• shared grounds
• drying areas

WHBC does not allow items to be left/stored in communal areas.

This is to:

• ensure routes of access and exit in the event of an emergency are clear and safe
• minimise the risk of trip hazards generally and in the event of a fire
• reduce the risk of a fire starting or spreading within communal areas

This means we will not allow any personal items belonging to residents, or their visitors, to be left or stored in communal areas.

We will remove them immediately if they are deemed high risk, or after a notice period if they are not removed by the owner upon request.

Storing items in a communal area is a breach of your tenancy and you may be charged for the removal.

Repairs in communal areas should be reported to Housing Maintenance by calling 0800 111 4484 or emailing housingmaintenance@welhat.gov.uk.