Tenant handbook - community services

This service is for residents who need support and help because they may be at risk of losing their tenancy, or their quality of life is affected.

Our trained Tenancy Support Team will work with you to help you regain your independence and fully manage your tenancy.

We can offer help on a wide range of issues for up to two years, though in most cases support is provided for a shorter period.

We work with you to agree an action plan, setting out what support is needed and how it will be provided.

All clients receive the support on a voluntary basis and are expected to engage in all aspects of the agreed action plan.

We can support you to:

• set up your home
• keep a tenancy or licence if you're at risk of losing it
• manage money and benefit claims
• get help with jobs and training
• access local community and support organisations to develop a social life
• get advice on debts and payment of utility bills
• find emotional support and advice
• manage your personal safety and security, including behaviour management

If you need support to manage your tenancy, please contact your Neighbourhood Officer on 01707 357 796 or email neighbourhoods@welhat.gov.uk.