Tenant handbook - community services

We offer a variety of ways for you to get involved with the council to help shape our housing services and make your neighbourhood an even better place to live.

Residents Panel

This is the highest level of involvement for tenants and leaseholders.

They work in partnership with the council, acting as a ‘critical friend’, monitoring our performance and holding us to account.

Virtual Panel

A group of residents who give feedback on key policies and strategies when required, usually via email.

Neighbourhood Champions

Our Neighbourhood Champions are community spirited residents who want to make a difference to where they live. T

hey work alongside us to help make their neighbourhoods cleaner, greener and safer.

Tenant Satisfaction Measures Survey

As your landlord, we want to know where we’re doing well and where we can do better.

The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to show how providers of social housing in England are performing.

We are required to carry out a TSM survey every year, so if you receive a request to take part, please help us by giving your views.

Get involved

Other ways to get involved are also available.

You can choose your level of involvement.

If you would like to find out more about the opportunities we offer, see our resident involvement pages.

Or contact the Resident Involvement Team on 01707 357 796 or email residentinvolvement@welhat.gov.uk.