Your compliments, comments and complaints help us to meet your standards.

If you think that we've done something wrong we'd like to know. Also if you think we've done something right it's nice to hear. All your comments, compliments and complaints will help us improve our services.

How to make a compliment, comment or complaint

The easiest way to make a compliment, comment or complaint is to use the link above which will take you to our online form.

Alternatively, you can visit the office in person or contact our Customer Services Team by letter, telephone or email.

Diversity Monitoring

We monitor our customer feedback to help us design services to meet our customer's changing needs and to make sure our complaints procedure is accessible to all. Therefore we will now ask you some diversity questions when you pass us a complaint, compliment or comment. The questions are not compulsory and all information provided is used in the strictest confidence and only for statistical purposes. We do not pass your information on to other organisations.

Taking a complaint further

If you have exhausted all the stages of the council's procedures and are still not satisfied, you can appeal to the Local Government and Social Care Ombudsman - an independent body which will look into your complaint about the council. The Ombudsman will do this only if you have given us a chance to deal with the complaint first.

To find out more visit the Local Government and Social Care Ombudsman website

Customer Service Strategy 2018-21

Find out more about how we intend to achieve our ambitions for delivering customer service excellence in our Customer Service Strategy for 2018-21, Customer First.