Compensation and Redress policy

This policy applies to all residents living within the borough, including tenants and leaseholders. Some aspects of the policy are exclusive to tenants and leaseholders only and this is made clear in the policy.

Effective Date:

July 2024

Review Date:

June 2027

Author:

Assistant Director (Customer Services & Transformation)

Policy Owned by:

Executive Director (Finance & Transformation)

Related Policies:

Complaints Policy
Vexatious, Persistent and Abusive Behaviour Policy
Equality, Diversity and Inclusion Strategy
Aids and Adaptations Policy  
Corporate Enforcement Policy
Anti-Social Behaviour Policy 
Damp and Mould Policy
Decant Policy 
Domestic Abuse Policy 
Housing Responsive Repairs Policy 
Mutual Exchange Policy 
Private Sector Housing Assistance Policy 
Rent Arrears Policy 
Succession Policy