Compensation and Redress policy

1.1       This policy sets out to identify the circumstances under which the council will make compensation and/or redress payments to residents due to service failure, unreasonable inconvenience and/or distress caused. 
1.2       This policy will ensure that redress payments are handled fairly and consistently. 
1.3       Compensation and Redress payments can be categorised as follows: 
1.3.1    Discretionary Payments. 
1.3.2    Quantifiable Loss Payments; 
1.4       Mandatory payments i.e. compensation required by law are not considered as part of this policy. 
1.5       Payments made under other council policies (e.g. decant payments made in line with the Council’s Decant policy, insurance claims or additional redress payments as determined by the Housing Ombudsman or Local Government and Social Care Ombudsman are not considered as part of this policy. 
1.6        Whilst this policy is intended to apply to all residents, some types of compensation is only applicable to tenants and leaseholders and this is made clear, where applicable.