Compensation and Redress policy
Complaints
2.1 In line with the council’s complaints policy, we will acknowledge when something has gone wrong and set out the actions we have already taken or intend to take to put things right. This may include:
2.1.1 Apologising
2.1.2 Acknowledging where things have gone wrong
2.1.3 Providing an explanation, assistance or reasons
2.1.4 Taking action if there has been a delay
2.1.5 Reconsidering or changing a decision
2.1.6 Amending a record or adding a correction or addendum
2.1.7 Providing a financial remedy (compensation or redress payment)
2.1.8 Changing policies, procedures or practices
2.2 Any remedy should reflect the extent of the service failure and impact it might have.