Damp and Mould Policy

Scope

This policy applies to damp and mould in social rented and private sector rented properties.

Effective Date:

1 October 2025

Review Date:

30 September 2028

Author:

Executive Director (Resident Services and Climate Change)

Policy Owned by:

Assistant Director (Homes and Neighbourhoods)

Statute:

Social Housing (Regulation) Act 2023 
Landlord and Tenant Act 1985
Housing Health and Safety Rating System within the Housing Act 2004
Social Housing (Prescribed Requirements) (England) Regulations 2025
Defective Premises Act 1972
Health and Safety at Work Act 1974
Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994

National Standards and Guidance

Regulatory Standards – Regulator of Social Housing Safety and Quality Standard:
  • Repairs and maintenance
  • Registered providers must take all reasonable steps to ensure the health and safety of tenants in their homes and associated communal areas.
  • Registered providers must provide an effective, efficient and timely repairs, maintenance and planned improvements service for the homes and communal areas for which they are responsible.
  • Registered providers must set timescales for the completion of repairs, maintenance and planned improvements, clearly communicate them to tenants and take appropriate steps to deliver to them. 
  • Registered providers must keep tenants informed about repairs, maintenance and planned improvements to their homes with clear and timely communication.

Related Policies

Equality, Diversity and Inclusion Strategy
Vulnerable Person and Reasonable Adjustments Policy
Complaints Policy
Compensation and Redress Policy
Resident Involvement Strategy
Community Engagement Strategy
Decants Policy
Repairs and Maintenance Policy
 

Outcomes for Residents

  • Will have their individual circumstances taken into account when we determine whether there is a significant or an emergency hazard.
  • Will be provided with clear information about how to manage damp and mould in their home.
  • Will be told the outcome of any damp and mould investigation and its conclusion, within three working days of completing the investigation.
  • Council housing tenants, will receive appropriate payments, in line with our decant policy, if they need to move out of their home whilst work is undertaken. 
  • Where we cannot initially determine the extent of, or underlying cause of damp and mould we will complete the investigation as soon as practicable. 
  • We will complete the relevant safety work within 5 working days of the investigation where there is a significant hazard.
  • We will complete the relevant safety work within 24 hours of the investigation where there is an emergency hazard.