Damp and Mould Policy

WHBC’s Responsibilities

3.1 To ensure that we maintain the structure of our homes in good repair and meet the Decent Homes Standard and as set out in our Asset Management Strategy. 

3.2 Maintain the heating, sanitation and service installations of rented homes where these have been installed by us or where we have adopted responsibility of these through relevant policies (i.e. adaptations to homes; or through previous tenant improvements).

3.3 It is WHBC’s responsibility to provide tenants with the information they need to work their heating and hot water systems efficiently; along with information to help them to minimise condensation. 

Resident’s Responsibilities

3.4 The resident is responsible for ensuring no damage occurs to their home as defined by the Tenancy Agreement.

3.5 Any damp or mould is  reported to the Council by residents for investigation.

3.6 Provide access to their homes for the investigation and any repairs.

3.7 Residents will be provided with information and guidance on minimising condensation in their home and this should be followed.

3.8 Where the hazards are as a result of a breach of contract on the part of the tenant, for example the resident has made alterations to the property (for example removing or replacing internal doors) without consent from the council, then they are not in scope of Awaab's Law. However, we will investigate all reports of damp and mould and work with the resident to make their home safe again.