8.1 There are four types of investigations: standard, renewed, further and emergency. A standard investigation does not have to be an in person and can be remote (eg use of photos or videos).
8.2 If a remote investigation is completed and the tenant requests an in-person, this is called a ‘renewed’ investigation and this will be completed within 10 working days. However, if the work has already begun, we may not be able to offer a renewed investigation.
Table 4: Types of investigations
Investigations
Standardinvestigations
Done within 10 working days of spotting or being told about a possible hazard
Confirms if there’s a significant or emergency hazard
Should also identify what work is needed to make the home safe
Renewedinvestigations
Can be requested by the tenant
Only applies if the first investigation wasn’t done in person and repairs haven’t started
Further investigations
Happens when earlier checks can’t find the cause or full extent of a serious hazard
Must be done as soon as reasonably possible
Emergency investigations
If there’s a good reason to believe there’s an emergency hazard, the landlord must investigate within 24 hours
