Damp and Mould Policy

Performance Management

8.1 We will make records of information from conversations, inspections and testing. Property Maintenance team will review information relating to damp and mould. Weekly operational meetings are held with our contractor to review and progress cases of damp and mould and agree actions on more complex cases. This is then reported into the Social Housing strategic Board

8.2 Complaints are circulated weekly to Managers to ensure that they are progressing them within the complaint handling timescales.

8.3 We review our disrepairs cases on a weekly basis in the property maintenance services team and on a monthly basis with the legal team. Any lessons learnt from cases of disrepair are shared with the repairs team to ensure improvements are made where required.