Street care and cleaning

Bus shelters

We own many bus shelters across the borough and put them in locations with high public usage.

Cleaning and regular maintenance is carried out by our contractor, Clear Channel, every month.

Any incidents of vandalism are responded to within 24 hours.

Report an issue with a bus shelter

To report an issue with a bus shelter in Welwyn Hatfield, please contact our bus shelter maintenance contractor on 0800 7313 699.

You will need to provide:

  • the location of the bus shelter
  • details of problem
  • the 8 digit number located on the front of the bus shelter

Damage to bus timetables

Contact Hertfordshire County Council if a glass fronted bus timetable has been broken. For example, those often found on lamp posts.