Council housing rent and finance

How your rent is charged and rent notices

The amount of rent you pay depends on the size and type of home you live in. It includes a charge for insuring the structure of the building but not any of your belongings.

Your rent charges

Your rent is charged to you each week, with no part-weeks. When your tenancy starts we will send you a Rent Notice and a PayPoint card.

When the amount you need to pay weekly changes, we will send you a new Rent Notice 28 days before.

If your Housing Benefit entitlement changes we will send you a new Rent Notice as soon as we have confirmation of your new award.

We will send you a rent statement every 12 months which will summarise the charges and payments on your rent account. 


Rent charges if you pay by Direct Debit

If you pay by Direct Debit we will calculate the amount by taking the yearly rent and dividing it into 12 equal installments. This takes into account the rent free weeks.

If you pay by Direct Debit and the amount you need to pay changes, we will write to you two weeks before the new payment amount is due. When you send us a Direct Debit mandate we will update your rent account and send this to your bank within five working days of receipt.


Rent charges if you have sub accounts

If you owe money on a separate but linked rent account, called a sub-account, and you make a rent payment, we will spread the money you owe over all of your current accounts. We will do this in an agreed order unless you contact us.

Your rent notice

Your rent notice may include some or all of the charges shown below.

Your rent notice
Rent: The rent for your home.
Communal heating:  Only charged for some properties.
Utilities and running costs: Only charged for temporary accommodation.
Insurance: Covers our discounted home contents insurance scheme.
Garage and/or parking: Charges for garages which you can choose to rent and some properties that have allocated parking spaces.
Store shed:  Charges for stores in a block.
Support charges: Such as charges for the Scheme Manager Service or for Lifeline Emergency Alarms.