Housing, homelessness and rough sleeping strategy

Objective one - Consult with service users and residents:

• Develop a feedback form to gather information from service users in TA and move-on accommodation.
• Ensure there are representatives of residents/service users in cross-partnership meetings.
• Ensure feedback is considered and incorporated into services.

Objective two - Improve management of complex cases:

• Hold regular multi-disciplinary team meetings to discuss complex cases.

Objective three - Improve external services efficiency and effectiveness:

• Review the efficiency and effectiveness of our external services.
• Maintain records of service delivery.
• Review service offering and rectify and missing provision.

Objective four - improve internal services efficiency and effectiveness:

• Review the efficiency and effectiveness of our internal support services.
• Maintain high service standards consistent with the Council’s CORE values.
• Review team staffing and identify any need for specialised positions.

Objective five - Maximise access to funding and resources:

• Monitor new funding opportunities from MHCLG and partners and submit funding bids, where eligible.
• Determine the appropriate target funding level for our services.

Objective six - Increase public knowledge of homelessness and our services:

• Promote service in town centres and public buildings, e.g. GP surgeries, reception areas and libraries.
• Develop an education campaign with our partners to inform the public about homelessness and how to help.
• Support residents to access available services, including food banks, debt advice and health services.