COVID-19 (Coronavirus) - Housing Rents

Please contact our Housing Income Team on 01707 357 088 or if you're struggling to pay your rent. You may be entitled to financial help.

Find out more

The annual rent for each property is set at the beginning of April each year, based on government rules.

Check your rent account balance by texting "BAL" to 07944854854.

There are several ways you can pay your rent:


Online: Paying your rent online is the quickest and easiest way to make one-off payments.
Direct Debit: This is the easiest and most efficient way. You can download a Icon for pdf direct debit form or contact us for a copy. You can choose for the payments to be made from your account on either the 1st, 8th, 15th or 22nd of each month.
Telephone: 01707 357 755
Standing order: This is similar to Direct Debit but you need to amend the instructions to your bank whenever your monthly charge changes. Contact us to set up a standing order.
PayPoint Card:We give every tenant a PayPoint card which can be used at any PayPoint outlet or Post Office.
Cash:We can accept cash at the payment kiosk in our Welwyn Garden City housing office, however we are unable to accept cash at our Hatfield housing office. Please do not send cash by post.
Cheque:Please make cheque's payable to Welwyn Hatfield Borough Council and write your rent account number clearly on the back of the cheque.


Your rent charges

Your rent is charged to you each week, with no part-weeks. When your tenancy starts we will send you a Rent Notice and a PayPoint card.

When the amount you need to pay weekly changes, we will send you a new Rent Notice within five working days of us being told of the change.

If your Housing Benefit entitlement changes we will send you a new Rent Notice as soon as we have confirmation of your new award.

We will send you a rent statement every three months which will summarise the charges and payments on your rent account. Alternatively, you can view your rent statement online using SeeMyData.


Paying by Direct Debit

If you pay by Direct Debit we will calculate the amount by taking the yearly rent and dividing it into 12 equal instalments. This takes into account the rent free weeks.

If you pay by Direct Debit and the amount you need to pay changes, we will write to you two weeks before the new payment amount is due. When you send us a Direct Debit mandate we will update your rent account and send this to your bank within five working days of receipt.


Housing Benefit

Housing Benefit is a national scheme to help you pay your rent if you have a low or no income. To check if you're eligible and for further information, take a look at the dedicated Housing Benefit and Council Tax reduction area of our website.


Paying rent when you have one or more sub accounts

If you owe money on a separate but linked rent account, called a sub-account, and you make a rent payment, we will spread the money you owe over all of your current accounts. We will do this in an agreed order unless you contact us.


Your rent notice

Your rent notice may include some or all of the following charges:

Rent:The rent for your home.
Communal heating: Only applicable to some properties.
Utilities and running costs:These are only charged for temporary accommodation.
Insurance:Our discounted home contents insurance scheme.
Garage and/or parking:Charges for garages which you can choose to rent and some properties that have allocated parking spaces.
Store shed: Charges for stores in a block.
Support charges:Charges for the Scheme Manager Service or for Lifeline Emergency Alarms, for example.