Report a Noise Nuisance
What we will do
After you have submitted the online form your report will be reviewed by one of our officers.
We will:
- respond to your report within three working days
- review your report and allocate it to the correct team to manage and investigate it (this could be either the Environmental Health team or the Antisocial Behaviour team)
- assess the nature of the disturbance and work with all parties to find a solution
You will be contacted with more information once your case has been reviewed.
Types of noise nuisance we can investigate
| We can investigate | We cannot investigate |
|---|---|
| Noise from domestic premises such as loud music, TV or radio. | Aircraft noise - see the Civil Aviation Authority for further advice. |
| Noise from commercial premises. | Road traffic noise - for more information in your area, see Roadworks. |
| DIY activities taking place over long periods at unreasonable hours. | Complaints where the noise is a problem because the complainant is sensitive due to personal or medical reasons. |
| Continually ringing alarms in homes and on vehicles. | Noise transmitted by poor sound insulation. |
| Noise from plant, machinery and equipment. | General daily living noises such as babies crying, children playing, toilets flushing, light switches, footsteps and so on. |
| Noise from construction and demolition sites. | We only have very limited powers to deal with noise from the railway. If you have a problem with noise from trains please see Network rail for further guidance. |
| Noise from sporting activities, such as motor bike scrambling, clay pigeon shooting and so on. | People in the street. |
| Noise in the street, such as loudspeakers, ice cream chimes or buskers. | Fireworks. |
| Dogs that persistently bark or noise from other animals. | Emergency statutory repairs to utilities. |
| Noise from warehousing, factories or industrial premises. |
Except in exceptional circumstances, we will not investigate noises associated with everyday living and the reasonable use of a residential property.