Domestic abuse policy


This policy will be reviewed every three years unless legislation, statutory guidance or business developments require otherwise. This is to ensure we continue to meet our key principles and deliver good practice.

We will monitor how many domestic abuse cases are reported to us, our response times and how many survivors approach us with a housing need and are assessed under homelessness legislation.

All cases of domestic abuse that are reported to us will be audited by a team leader or manager within one working day of it being responded to.

We will undertake, where appropriate, a satisfaction survey with each person that we open a domestic abuse case for to ensure that we can continue to improve our service and that it meets the needs of those accessing it.