Mutual exchange policy
1.1 A mutual exchange is when two or more social housing tenants swap homes with the permission of their landlord.
It offers mobility and choice to those who may not have access to a housing needs register or sufficient priority to move quickly through the normal allocation process. It can also help in situations where tenants need to move to a completely different area or to a different size property.
1.2 This policy applies to all Welwyn Hatfield Borough Council (WHBC) tenants who have a Secure Tenancy or a Flexible Tenancy and anyone applying to become a WHBC tenant via way of mutual exchange.