Mutual exchange policy

Right to Repairs

11.1 Incoming tenants will have the same right to repairs as outgoing tenants and in accordance with our Housing Responsive Repairs Policy and the Landlord and Tenant Act 1985.

11.2 We expect the outgoing tenant to remove all items when they leave the property, including items in the cupboards, store sheds, outbuildings, gardens and loft spaces.

It is the responsibility of the incoming tenants to report any issues or concerns within 14 days of signing the tenancy agreement. Where the property has been left in an unacceptable condition by the outgoing tenant, WHBC will arrange for clearance to take place and recharge the outgoing tenant.