Mutual exchange policy

Information Sharing and Confidentiality

9.1 The mutual exchange application process may require the exchange of references with other landlords.

We will disclose all known criminal activity, any reports of anti-social behaviour complaints or breaches of tenancy and any relevant safeguarding issues. We will also provide rent payment history, as requested. We will require consent to share this information via the mutual exchange application form.

9.2 When we share information we will ensure that the transfer of information is done safely, stored appropriately and is not shared with a third party without permission unless there is a legal basis for doing so.