Mutual exchange policy

6.1    The initial property inspection will be carried out once the mutual exchange is deemed eligible. The incoming tenant can also attend the inspection. 

6.2    The property will be inspected by a surveyor to identify: 

6.2.1    (i) Standard Fixtures and Fittings which are WHBC’s responsibility; 

6.2.2    (ii) Non-Standard Fixtures and Fittings which are/will be the tenant’s responsibility; 

6.2.3    (iii) outstanding repairs which are WHBC’s responsibility; 

6.2.4    (iv) outstanding repairs which are the tenant’s responsibility; and 

6.2.5    (v) anything which poses a health and safety concern following alterations by the tenant. 

6.3    The outgoing and incoming tenants must sign the Property Inspection Report, and a copy should be sent to the incoming tenant.

6.4    During the inspection, where there are health and safety concerns or major alternations, the property inspector(s) must take evidential photos to later be reviewed prior to repair works. 

6.5    The application may be refused if all repairs have not been attended to within the timeline set. In some cases, it may be accepted with conditional consent, however, this will be decided on a case-by-case basis with the permission of the Neighbourhood Manager

6.6    Rechargeable repairs identified at any inspections will be either completed by the outgoing tenant and re-inspected or by WHBC, and a recharge raised for the outgoing tenant to pay before the mutual exchange can go ahead, as it will be a debt on the rent account.  

6.7    Any gas and electrical checks are carried out before the exchange has taken place. The new tenant will be contacted to arrange the gas check following the move.