Mutual exchange policy
Equality and Diversity
12.1 The council will treat all customers and staff with fairness and respect. We value diversity and work to promote equality and tackle unlawful discrimination.
12.2 We are committed to helping customers to access information about their homes and services in a way that suits individual needs.
12.3 We will meet the requirements relating to equality and diversity laid down in the Equality Act 2010 by working to:
- Eliminate discrimination, harassment and victimisation.
- advance equality of opportunity and
- foster good relations between all of our residents, service users and staff.
12.4 The council is committed to welcoming and valuing diversity, promoting equality of opportunity and tackling unlawful discrimination. We will not discriminate against staff, customers or others based on their sex, sexual orientation, marital status, pregnancy and maternity, gender reassignment, race, religion, belief, disability or age (collectively referred to as protected characteristics in the Equality Act 2010).
12.5 The council aims to provide homes and services that meet the diverse needs of customers. We believe that all customers should be able to access housing, support and care services with the same ease and that the quality of our service is the same high standard for all.