Succession policy

Review of Decision and Complaints

13.1 Any person who has had their succession application refused may request that the decision be reviewed. The applicant should contact the Neighbourhoods Team Leader within 14 days of their decision letter. The review will be completed within 14 days (10 working days). If the refusal decision still stands after the review and the applicant is not satisfied, they can write to the Neighbourhoods Manager for a final appeal. Any succession applicant who is not satisfied with the manner in which the council or its contractor(s) has dealt with the service they have received regarding succession has the right to have their case investigated.

13.2 The succession applicant should follow the council’s complaint procedure is they wish to make a complaint.