Tenant handbook

We hope you find this tenant handbook useful.

It is designed to let you know what our services are and how you can get in contact.

The information in this pack has been approved by our Residents Panel, which is made up of council tenants and leaseholders.

The links below take you to web pages of different information about your tenancy.

Or, if you prefer you can view this information as PDF documents.

Repairs Team

This team deals with the day-to-day repairs to your home.

Telephone: 0800 111 4484

Housing Income Team

This team deals with council property rent issues, including rent arrears.

Telephone: 01707 357 088

Neighbourhood and Enforcement Team

This team deals with issues around managing tenancies such as tenancy breaches, succession, other changes to tenancies, anti-social behaviour from council tenants.

Telephone: 01707 357 796

Independent Living Team

This team manages our sheltered housing schemes which are usually reserved for those over 60 years old or with other support needs, such as a disability. Your Independent Living Officer will be your first point of contact for any issues.

Telephone: 01707 357 000