Scam Callers

We have received reports of scam callers claiming to be from the council offering to carry out works for a fee. The council does not charge tenants for repair or remedial works. If you are in any doubt, please hang up and call us on 0800 111 4484.

Contact Us

We are responsible for most repairs in your home.

Most repairs are carried out on our behalf by our partner, the Welwyn Hatfield Housing Maintenance Team. Gas and hot water repairs are carried out by Aaron Services and PH Jones

Your repairs 

Since the outbreak of the pandemic we have been working hard to keep up with repairs in your homes. Your safety is our number one priority, and our repairs and maintenance partners Mears recognises the threat posed by Covid-19 to colleagues, residents, service users and the broader communities they serve.

Despite the demanding circumstances Mears is doing everything it can to continue providing essential services. They have produced guidance and advice based on strict and clear government guidelines on maintaining social distancing and the use of PPE. They will also take extra precautions and will postpone visits if one of our customers is self-isolating or has been diagnosed with COVID-19. 

This does mean that we have a high backlog of repairs across the borough. We want to assure you that we are working harder than ever to get around to all of our customers. We ask for your patience as we all get through this period together. If your repair is urgent you need to call 0800 111 4484. If you have any questions about your repair, please email

To see how our partners Mears will approach a visit with your safety in mind please take a look at their Partners in Safety video here

Thank you for your understanding - together we will get through this.