We have different timescales for different repairs, depending on how urgent they are.
We will tell you the priority of each repair when you report it.
|Timescale:||within 24 hours|
Emergency repairs are defined as causing an immediate health and safety risk to you, your home or your neighbours.
We will attend emergency repairs within 24 hours to make a situation safe and secure. If further work is needed once the situation has been made safe and secure, an additional work order will be raised and prioritised in the usual way.
If your heating system has failed and we are unable to carry out a repair on the first visit, we may provide temporary heaters for our more vulnerable tenants during the winter months.
|Timescale:||within 5 working days|
|Timescale:||within 25 working days|
|Timescale:||within 60 working days|
We may need to invite contractors to tender for some of these work works and consult with leaseholders. In these instances the works will not be carried out within 60 days.
After your repair has been prioritised and allocated a day to be carried out, you will be provided with one of the allocated time slots below.
|Monday to Friday (morning)||8am - 1pm|
|Monday to Thursday (afternoon)||1pm - 4pm|
|Friday (afternoon)||1pm - 3.30pm|