Resident Involvement
You said, We listened
We have worked with tenants and leaseholders to make some meaningful changes to way we deliver our services.
We are proud that involvement has led to action.
Below are some examples of what we have done.
Complaint handling
| You said | We listened | Date completed |
|---|---|---|
| Our Tenant Satisfaction Measures said you were not happy with how we handled complaints. |
Our Residents Panel, made up of tenants and leaseholders, looked closely at how we handle complaints and came up with some recommendations to improve our communications. All recommendations were agreed. These changes will make sure complaints:
Read the full report online. Find out more about improvements to our complaints process for tenants. |
February 2026 |
Access to information about repairs
| You said | We listened | Date completed |
|---|---|---|
|
Our Tenant Satisfaction Measures said some things were working well with repairs and some which could be better. |
We reviewed the repairs information on our website. We improved the information to make it easier to understand and access. |
February 2026 |
Process for temporarily moving tenants into different homes (decanting)
| You said | We listened | Date completed |
|---|---|---|
|
We had some complaints from tenants about personal items getting lost or damaged during this process. |
We introduced a new inventory with photos for all moves. This will provide better evidence if it is needed in the future. |
February 2026 |
Improving communal areas
| You said | We listened | Date completed |
|---|---|---|
|
You told us about several communal areas that would benefit from small scale improvements. |
We launched Nicer Neighbourhoods. These are local improvement plans created with tenants. |
Ongoing Started at:
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