Pet Policy for Council Housing
How long will it usually take to approve your request?
• Permission for a pet in your existing home – we will aim to provide an answer to your request within 10 working days, in more complicated cases it could take up to 28 days.
• Permission for a pet in a new home you have been offered via our choicebased lettings system – we will provide an answer to your request within 3 working days, in more complicated cases this may take up to 10 days.
• If you feel we have not dealt with your request fairly and you are dissatisfied with the way you were dealt with you can follow our complaints policy.