Transformation Strategy 2026-2028

This policy applies to all employees of the council and customers.

Effective Date:    

January 2026

Review Date:  

April 2028

Author:  

Kirsten Roberts (Assistant Director, Customer Services and Transformation)

Policy Owned by:  

Richard Baker (Director, Finance and Transformation)

Statute:

National Standards and Guidance    

District Councils Network/Local Government Association Transformation Networks and Guidance

Related Policies    

Community Engagement Policy
Learning & Development Strategy 2026-2028 (in draft)
 

1.1    This strategy outlines the council’s transformation priorities. It builds on the foundations of the previous strategy (2022-2025), while supporting the council’s transition to a new authority under Local Government Reform proposals. 
1.2    The council’s transformation priorities are: 
1.2.1    Customer Experience and Channel Shift
1.2.2    Technology & Automation
1.2.3    Culture and Workforce
1.2.4    Project Management and Service Improvement
1.2.5    Data and Performance