Transformation Strategy 2026-2028

4.1    Over the last 3 years we have changed the way we deliver Technology services within the council, bringing services in-house and aligning digitally skilled roles across the organisation.
4.2    We will continue to develop our new service model by:
4.2.1    Rationalising and make the most of our assets
•    Maximising the value of existing technology investments, reducing duplication and consolidating systems wherever possible.
•    Regularly reviewing our application portfolio to ensure consistency with our design principles and goals, taking opportunities for cloud migration and Software as a Service (SaaS) adoption as they arise.
•    Prioritising out-of-the-box solutions, which minimise the need for customisation and reliance on third parties, to provide both an agile response for our users and an estate we can maintain.
4.2.2    Standardising, building a secure and consistent foundation
•    Adopting a common set of standards for licensing, cyber security, and compliance, ensuring all technical environments meet appropriate benchmarks.
•    Develop the technology estate around a core set of tools, supporting easier integration and consistent user experiences.
•    Supporting flexible working and service delivery with a mobile-first approach to designing solutions.
4.2.3    Driving efficiency and service improvement through automation
•    Continuing to expand our use of automation, focusing on processes that deliver the greatest benefits for staff and customers.
•    Exploring and investing in AI where appropriate, with a focus on secure and practical solutions.
•    Freeing up staff to focus on high-value activities, supporting our ambition to deliver excellent customer service.