Transformation Strategy 2026-2028

9.1    A Transformation Board is already established to oversee the actions arising from the previous strategy.  The Transformation Board includes members from the Senior Management Team and the Transformation Manager. Other Officers attend as required, based on the topics and projects discussed. This approach has received reasonable assurance through our internal audit process. 
9.2    Each Transformation Theme will have a nominated key lead, except for the Project Management and Service Improvement strand, as the relevant service leads will take responsibility for their own service improvement projects and will update the board accordingly. The key leads are:
9.2.1    Customer Experience and Channel Shift – Assistant Director (Customer Services and Transformation)
9.2.2    Technology and Automation – Assistant Director (ICT and Digital)
9.2.3    Culture and Workforce – Human Resources and Organisational Development Manager
9.2.4    Data and Performance – Assistant Director (Customer Services and Transformation)