Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)
Monitoring
The Council will monitor the effects of the rechargeable repair policy.
The following areas will be analysed:
- number of rechargeable repairs carried out as a void repair
- number of rechargeable repairs carried out as a response repair.
- cost of rechargeable repairs
- income received from rechargeable repairs/recovery rate
- numbers of disputes and outcomes including, monitoring by age, disability, ethnicity, and gender etc