Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)
Recovery of rechargeable repairs
After a rechargeable repair has been carried out, our Income team will add the cost of the repair to the tenants/licensee rent account, in a separate account called a sub-account, and will issue an invoice.
If a rent account is in credit, we will seek permission from you to take the payment from the credit on the rent account.
If you pay your rent by direct debit, we will consider amending the direct debit to spread the cost over the remainder of the financial year where you are unable to pay the rechargeable repairs in one instalment.
We may not allow you to carry out a transfer or mutual exchange until you have cleared the balance of any outstanding rechargeable repairs.
We take legal action to recover the cost of rechargeable repairs if they are not paid.