Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)

Exceptional Circumstances

Each case must be assessed, and discretion may be exercised where there are any vulnerability issues that may lessen the customer’s accountability and exclude them from their responsibilities for repair, damage, or neglect.

The Property Services team will need to consider whether to raise a repair as rechargeable based on the following:

  • If the damage is a result of vandalism by a third party and a crime reference number has been provided to the council within 7 calendar days.
  • The tenant leaves through no choice of their due fleeing hate crime, harassment, violence or because of domestic abuse (this does not include eviction or abandonment).
  • The tenant/licensee is vulnerable due to age and ability.
  • The tenant/licensee has a disability that prevents them from being able to complete a repair that is usually the responsibility of the tenant.
  • The tenant/licensee is struggling to maintain their property and has been identified as vulnerable and appropriate support referrals made.
  • Where forced entry has taken place due to concerns about the wellbeing of the tenant/licensee.

The above list, together with the provided examples is not comprehensive, we will consider each circumstance on a case-by-case basis.