Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)

Aims

The aims of this policy are as follows:

Promote a responsible attitude by tenants/licensees towards their home and communal areas to ensure they are made responsible for their actions whilst not causing undue financial hardship.
To give clear guidance on the circumstances where tenants/licensees will be recharged for repairs.
Ensure rechargeable items are dealt with transparently and efficiently.
To give clear guidance on the circumstances when and where discretion will be applied.
To outline the process of recharging for repairs.
To set out the rationale to the charges that will be applied.
Contribute to the efficient maintenance of the housing stock.
Contribute to the effective management of the repairs budget.
Maximise income by the recovery of debts owed relating to rechargeable items and thus demonstrate value for money.