Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)
Rechargeable repairs are those that are the responsibility of the tenants/licensees not the council.
These include, but are not limited to:
- Repairs that are needed because of damage or neglect to the property, any permanent structure within the boundary of the property or any fixtures and fittings by tenants/licensees, a member of their household or any visitor to the property, or pets.
- Repairs carried out that are the responsibility of the tenants/licensees as part of their tenancy agreement such as lock changes/gain entry.
- Recharges will apply for the misuse of the emergency call-out service.
- Damage caused by forced entry.
- Bringing a property up to a lettable standard such as unauthorised tenants/licensee’s alterations or when a property becomes void with belongings left and alterations/defects identified
- If a property is left in unacceptable condition by the outgoing tenant following a mutual exchange, or where conditions for a mutual exchange have not been complied with before the exchange takes place.
All tenants/licensees will be recharged the cost of repairs and/or work carried out by the council for works they are responsible for and will be charged the actual total cost of the repair plus a 5% administration charge.