Housing Responsive Repairs Policy (Rechargeable Tenant Repairs)

Policy details

Rechargeable repairs are those that are the responsibility of the tenants/licensees not the council.

These include, but are not limited to:

  • Repairs that are needed because of damage or neglect to the property, any permanent structure within the boundary of the property or any fixtures and fittings by tenants/licensees, a member of their household or any visitor to the property, or pets.
  • Repairs carried out that are the responsibility of the tenants/licensees as part of their tenancy agreement such as lock changes/gain entry.
  • Recharges will apply for the misuse of the emergency call-out service.
  • Damage caused by forced entry.
  • Bringing a property up to a lettable standard such as unauthorised tenants/licensee’s alterations or when a property becomes void with belongings left and alterations/defects identified
  • If a property is left in unacceptable condition by the outgoing tenant following a mutual exchange, or where conditions for a mutual exchange have not been complied with before the exchange takes place.

All tenants/licensees will be recharged the cost of repairs and/or work carried out by the council for works they are responsible for and will be charged the actual total cost of the repair plus a 5% administration charge.