When the decision has been taken to apply restrictions to a complainant, a Head of Service or Corporate Director will contact the complainant in writing or email (and/or as appropriate) to explain:
Why we have taken the decision,
What action we are taking,
The duration of that action,
The review process of this policy and the right of the complainant to contact the Local Government / Housing Ombudsman about the fact that they have been treated as an unreasonable or persistent complainant.
