Vexatious and persistent behaviour policy

Informing process

When the decision has been taken to apply restrictions to a complainant, a Head of Service or Corporate Director will contact the complainant in writing or email (and/or as appropriate) to explain:

  • Why we have taken the decision,
  • What action we are taking,
  • The duration of that action, 
  • The review process of this policy and the right of the complainant to contact the Local Government / Housing Ombudsman about the fact that they have been treated as an unreasonable or persistent complainant.