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Changes to bin collections 29 May to 2 June

Bins will be collected a day later than usual due to the bank holiday on 29 May. Normal service will resume from Monday 5 June.

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  1. Home
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  3. Policies
  4. Vexatious and persistent behaviour policy

Vexatious and persistent behaviour policy

In this section

  1. Introduction
  2. Aims of this policy
  3. Definitions
  4. Examples of Unreasonable or Persistent Behaviour
  5. Dealing with abusive and threatening behaviour
  6. Over the telephone
  7. Face to face
  8. When there is a serious incident
  9. Imposing restrictions
  10. Informing process
  11. New issues from people who have been identified as abusive, unreasonable or persistent
  12. You are here: Review arrangements
  13. Referring unreasonable or persistent complainants to the Local Government or Housing Ombudsman
  14. Record keeping
  15. Monitoring and review of policy
  16. Responsibility
  17. Impact assessment
  18. Data protection
  19. Equality Act 2010

Review arrangements

The Risk and Resilience Team will monitor restrictions and review notifications.

The status of a complainant judged to be unreasonably persistent or abusive will be reviewed by the Directors and Assistant Directors after 12 months.

Please refer to the council’s Staff Protection Policy 2018 for further information.

  • Next page : Referring unreasonable or persistent complainants to the Local Government or Housing Ombudsman
  • Previous page : New issues from people who have been identified as abusive, unreasonable or persistent
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