Vexatious and persistent behaviour policy

Aims of this policy

This policy aims to deal with abusive contact from complainants and explain the circumstances in which we may treat a complaint as vexatious or a complainant as unreasonably persistent. It aims to establish a working environment for our staff where their exposure to unnecessary stress or fear of harm due to the unacceptable behaviour of others is managed.

The policy supports the council’s commitment to deal with all complaints in a consistent, fair and reasonable way. It is intended for the use of staff, our partner organisations, Members, customers and members of the public.

This policy also links to our Staff Protection Policy, which may also be employed in circumstances where our staff are threatened and deemed to be at risk.