Vexatious, persistent and abusive behaviour policy
New issues from people who have been identified as abusive, unreasonable or persistent
New complaints from people who have who have been identified as abusive, vexatious or persistent under this policy will be treated separately. We do not support a “blanket policy” of ignoring genuine service requests or complaints where they are well founded, if a customer has adequately adjusted their behaviour in any new contact with the council.
However, should a customer demonstrate a pattern of such behaviour, we may decide to take further action. Further restrictions may be imposed from section 7 of the policy, such as all future contact needing to go to one central point for consideration. Any decisions on imposing restrictions on all future contact, will be taken by the Assistant Director (Customer and Transformation) or their management.