Unreasonably persistent and abusive behaviour policy

3.1    We will treat any behaviour that seeks to harass, verbally abuse or otherwise intimidate our officers as abusive. This can include the use of foul or inappropriate language, verbal threats or the use of offensive and hateful language (such as that which is racist, homophobic or refers to another personal or protected characteristic). Such behaviour may also be dealt with through our Staff Protection Policy.
3.2    Abusive behaviour may be demonstrated through:

3.2.1    Using threatening, offensive or foul language on the telephone.
3.2.2    Using threatening, offensive or foul language face to face.
3.2.3    Sending threatening or offensive emails.
3.2.4    Leaving threatening or offensive voicemails.
3.2.5    Threatening to harm yourself or others to get us to take action.
3.2.6    The use of offensive or threatening posts on social networks.
3.2.7    Using passive aggressive communications.
3.2.8    Using any form of communication that is considered intimidating.

3.3       Any actual or perceived threat of violence and harm, or actual violence and harm, will also be addressed under the council’s Staff Protection Policy, and will be reported to the Police. In extreme circumstances, we will contact emergency services immediately.