Vexatious, persistent and abusive behaviour policy

When there is a serious incident

This policy is specifically aimed at dealing with complaints that have become vexatious. However, in extreme cases where there are direct and credible threats or incidents of violence, this will be referred immediately to the police.

If the behaviour is serious enough to involve the police, the relevant service manager will make this decision.

All such incidents will additionally be dealt with under the Council’s Staff Protection Policy.