Unreasonably persistent and abusive behaviour policy

Referring unreasonable or persistent complainants to the Local Government or Housing Ombudsman

11.1 The Ombudsman can support our customers in the following ways:
11.1.1 Investigate complaints that have completed our complaints process and the issue has not been resolved.
11.1.2 Help if we haven’t responded to a complaint or followed our own policy or the Ombudsman’s Complaint Handling Codes.
11.2 Where a customer takes a case to the Ombudsman, we will work with the Ombudsman to seek swift resolution of the complaint ensuring adherence to any requests for information and within the timeframes required.