Vexatious and persistent behaviour policy

New issues from people who have been identified as abusive, unreasonable or persistent

New complaints from people who have who have been identified as abusive, unreasonable or persistent under this policy will be treated separately. The service manager, in conjunction with the Head of Service or Corporate Director will decide whether any restrictions which have been applied before are still appropriate and necessary in relation to the new complaint. We do not support a “blanket policy” of ignoring genuine service requests or complaints where they are well founded.

The fact that a complainant is judged to be abusive, threatening, or unreasonably persistent and has had restrictions imposed on contact previously, will be recorded and notified to those who need to know within the council in line with the Staff Protection Policy 2018.