Vexatious and persistent behaviour policy

Record keeping

Records will be retained by the appropriate manager of the details of the case and the action that has been taken and will include:

  • The name and address of each customers who is treated as abusive, vexatious or persistent
  • When the restriction came into force and ends
  • What the restrictions are
  • When the customer and services were advised
  • Any measures that the council puts in place when contact is necessary.

Please refer to the council’s Staff Protection Policy 2018 for further information.