Aids and adaptations policy

14.1 Occupational Therapist reports are normally processed in chronological order. However, we recognise that on occasions we will receive a request to fast track the adaptations for exceptional reasons. Where possible and appropriate we will fast track the works requested. 

14.2 Minor adaptations have a target deadline of 25 working days (unless part of a major adaptations request, where they may be completed at the same time).

14.3 Major adaptations have a target deadline of 6 months from receipt of the Occupational Therapist Report, although we aim to complete 80% of major adaptations within 3 months.

14.4 Complex adaptations where work that is more extensive e.g. major remodelling, widening of doors, off road parking and extensions, we aim to have these works approved within 12 months from the date they are requested. However, due to the complexity of these adaptations, particularly involving extensive works such as extensions (requiring planning permission etc) then this timescale will be considerably longer. Due the detailed nature of these requests, timescales to complete complex adaptations will be discussed and agreed at the time they are made. Works of this nature will not be agreed until they have also been financially approved.